Appointments

Urgent appointments

To request an urgent appointment for today:

  • phone us on 0121 772 0352, Monday to Friday from 8:00am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Alternatively you can call 111 when you have an urgent healthcare need that isn’t a life-threatening situation

Routine appointments

To request a routine appointment for the same day:

  • phone us on 0121 772 0352, Monday to Friday from 8:00am to 6.30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination from 7am

    • When you get in touch, we’ll ask what you need help with.

    We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

    Enhanced Access

    Extended Hours are offered between 18:30 to 20:30 and are provided by the Smartcare PCN Hub. Weekend appointments are available by calling 0121 203 0222.

    Your appointment

    However you choose to contact us, we may offer you a consultation:

    • by phone
    • face to face at the surgery

    Appointments by phone can be more flexible and often means you get help sooner.

    We have a texting service which allows you to receive confirmation and reminders about your appointments.
     
    Please remember to update your contact details with us when you change address, telephone numbers and email address.
    Text message reminder form

    Cancelling or changing an appointment

    It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

    To cancel your appointment:

    • use your NHS account (through the NHS website or NHS App)
    • using the GP online system – Patient Access
    • phone us on 0121 772 0352, Monday to Friday from 8:00am to 6.30pm
    • reply CANCEL to your appointment reminder text message

    If you need help when we are closed

    If you need medical help now, use NHS 111 online or call 111.

    NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

    Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

    If you need help with your appointment

    Please tell us:

    • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
    • if you need an interpreter
    • if you have any other access or communication needs

    Home visits

    Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

    We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

    Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.